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Standardizing and Scaling Website Operations at Payroc (formerly Payscape)
Organization
Payroc (formerly Payscape)
Role
Project Management Specialist
Project Type
Website Development
Location
Atlanta, GA
Some Context:
I supported an in-house design and development team launching client websites at scale.
What Was The Problem?
High launch volume, varying client technical skills and lack of standardized handoffs increased post-launch risk.
So Here's What I Did:
• Built repeatable launch workflows with web design team
• Coordinated content and ecommerce setup with sales team
• Trained clients on CMS tools and supported live-site troubleshooting with clientele
The Results!
• Launched 50+ client websites on time or ahead of schedule
• Reduced launch friction and post-launch escalations
• Improved client adoption and confidence
Why This Matters?
I showed full-lifecycle ownership and the ability to standardize execution across many different types of clients and teams.